We’ll replace or repair any hat with a manufacturing defect.
Product failures because of misuse or improper care are not covered under this warranty.
If the hat shows damage from improper care or abuse (mould or mildew included), it will not be repaired or replaced. Also note that leaving your hat in the back
window of a car will cause irreversible sun damage. Colour fading, stains, grommet patina, frayed cords are all signs of a well-worn and well-loved hat and
do not signal a defective hat.
Cracking of the front pinch on hats, especially straws, is due to over pinching and is not a manufacturing defect. This is due to constant pinching when taking the hat on and off.
Please note that natural straws can have unnoticed defects or natural weak points that we don’t notice. If a straw has an unreasonable break within the first month of purchase and has to be replaced, please contact us to discuss.
Please get in touch before sending your hat back and include your details for a warranty assessment.
